1. Contractual Relationship
These terms of service constitute a legally YallaGo agreement (the “Agreement”) between you and SARL VASICA TECHNOLOGIES., a company with its registered office at Cite 126 logts Bat 02 - Ain Allah - Dely Brahim- Alger (“YALLAGO”, “we”, “us” or “our”), by which expression includes our legal representatives, administrators, successors-in-interest, permitted assigns and affiliates (“Affiliates”) including but not limited to:
• SARL VASICA TECHNOLOGIES, with its registered office at Cite 126 logts Bat 02 - Ain Allah - Dely Brahim- Alger Algeria
This Agreement governs your use of the YALLAGO application, website, call centre and technology platform (collectively, the “YALLAGO Platform”). In many jurisdictions, the right to operate the YALLAGO Platform is licensed by SARL VASICA TECHNOLOGIES to its relevant Affiliates, and the relevant Affiliate in your jurisdiction provides you the right to access and use the YALLAGO Platform in your jurisdiction. Where no Affiliate exists in your jurisdiction but use of the YALLAGO Platform is available to you, the right to access and use the YALLAGO Platform will be provided to you by SARL VASICA TECHNOLOGIES..
PLEASE READ THIS AGREEMENT CAREFULLY BEFORE ACCESSING OR USING THE YALLAGO PLATFORM. IF YOU DO NOT AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT, YOU MAY NOT USE OR ACCESS THE YALLAGO PLATFORM.
Your access and use of the YALLAGO Platform constitutes your agreement to be bound by this Agreement, which establishes a contractual relationship between you and YALLAGO. YALLAGO may immediately terminate this Agreement with respect to you, or generally cease offering or deny access to the YALLAGO Platform or any portion thereof, at any time for any reason without notice.
YALLAGO may amend this Agreement from time to time. Amendments will be effective upon YallaGo’s posting of an updated Agreement at this location. Your continued access or use of the YALLAGO Platform after such posting constitutes your consent to be bound by this Agreement, as amended.
2. The YALLAGO Platform
The YALLAGO Platform provides a digital transportation network which functions as a marketplace where persons who seek transportation to certain destinations (“Users”) can be matched with persons driving to those destinations (“Drivers”). Each User shall create a User account that enables access to the YALLAGO Platform. For purposes of this Agreement, the driving services provided by Drivers to Users that are matched through the YALLAGO Platform shall be referred to collectively as the “Driving Services”. Any decision by a User to accept Driving Services is a decision made in such User’s sole discretion. Each transportation Driving Service provided by a Driver to a User shall constitute a separate agreement between such persons.
YOU ACKNOWLEDGE THAT NEITHER YALLAGO NOR ITS AFFILIATES PROVIDE TRANSPORTATION SERVICES OR FUNCTION AS A TRANSPORTATION CARRIER OR TRANSPORTATION SERVICE PROVIDER OR OWN ANY VEHICLES FOR TRANSPORTATION AND THAT ALL SUCH TRANSPORTATION SERVICES ARE PROVIDED BY INDEPENDENT THIRD PARTY CONTRACTORS WHO ARE NOT EMPLOYED BY YALLAGO OR ANY OF ITS AFFILIATES.
Subject to your compliance with this Agreement, YALLAGO grants you a limited, non-exclusive, non-sub-licensable, revocable, non-transferrable license to: (i) access and use the YALLAGO Platform on your personal device solely in connection with your use of the YALLAGO Platform; and (ii) access and use any content, information and related materials that may be made available through the YALLAGO Platform, in each case solely for your personal, non-commercial use. Any rights not expressly granted herein are reserved by YALLAGO and YallaGo’s licensors.
Third Party Services and Content.
YALLAGO Platform Ownership.
The YALLAGO Platform and all rights therein are and shall remain YallaGo’s property or the property of YallaGo’s licensors. Neither this Agreement nor your use of the YALLAGO Platform convey or grant to you any rights: (i) in or related to the YALLAGO Platform except for the limited license granted above; or (ii) to use or reference in any manner YallaGo’s company names, logos, product and service names, trademarks or services marks or those of YallaGo’s licensors.
3. Use of the YALLAGO Platform
In order to use most aspects of the YALLAGO Platform, you must register for and maintain an active personal User account (“Account”). You must be at least 18 years of age to obtain an Account. Account registration requires you to submit to YALLAGO certain personal information, such as your name, address, mobile phone number and age. You agree to maintain accurate, complete, and up-to-date information in your Account. Your failure to maintain accurate, complete, and up-to-date Account information may result in your inability to access and use the YALLAGO Platform, including your ability to request access to your personal information or to opt in or out of marketing preferences, or YallaGo’s termination of this Agreement with you. You are responsible for all activity that occurs under your Account, and you agree to maintain the security and secrecy of your Account username and password at all times. Unless otherwise permitted by YALLAGO in writing, you may only possess one Account.
User Requirements and Conduct.
The YALLAGO Platform is not available for use by persons under the age of 18 and may only be used by individuals who can form legally YallaGo contracts under applicable law. You may not authorize third parties to use your Account, and you may not allow persons under the age of 18 to receive transportation services from Drivers unless they are accompanied by you or another adult. You may not assign or otherwise transfer your Account to any other person or entity. You agree to comply with all applicable laws when using the YALLAGO Platform, and you may only use the YALLAGO Platform for lawful purposes. You will not, in your use of the YALLAGO Platform, cause nuisance, annoyance, inconvenience, or property damage, whether to a Driver, other third party provider or any other party. In certain instances you may be asked to provide proof of identity to access or use the YALLAGO Platform, and you agree that you may be denied access to or use of the YALLAGO Platform if you refuse to provide proof of identity.
Promotions, Credits and Referral Programs.
YALLAGO, in its sole discretion, may make promotions available to any User or potential User. These promotions, unless made to you, shall have no bearing whatsoever on your Agreement or relationship with YALLAGO. Promotions will in many cases be made available to you via alpha numeric codes (“Promo Codes”). YALLAGO reserves the right to withhold or deduct credits or benefits obtained through a promotion in the event that YALLAGO determines or believes that the redemption of the promotion or receipt of the credit or benefit was in error, fraudulent, illegal, or in violation of the applicable promotion terms or this Agreement.
You agree that Promo Codes: (i) must be used for the intended audience and purpose, and in a lawful manner; (ii) may not be duplicated, sold or transferred in any manner, or made available to the general public (whether posted to a public form or otherwise), unless expressly permitted by YALLAGO; (iii) may be disabled by YALLAGO at any time for any reason without liability to YALLAGO; (iv) may only be used pursuant to the specific terms that YALLAGO establishes for such Promo Code; (v) are not valid for cash; (vi) may expire prior to your use and (vii) YALLAGO may establish additional terms relating to specific promotions. YALLAGO reserves the right to withhold or deduct credits or other features or benefits obtained through the use of Promo Codes by you or any other user in the event that YALLAGO determines or believes that the use or redemption of the Promo Code was in error, fraudulent, illegal, or in violation of the applicable Promo Code terms or this Agreement.
As part of your User account, YALLAGO may provide you with or allow you to create a “YALLAGO Code,” a unique alphanumeric code for you to distribute to friends, family and other persons (each a “Referred User”) to become new Users (“Referred Users”) or Drivers (“Referred Drivers”). YALLAGO Codes may only be distributed for promotional purposes and must be given away free of charge. You may not sell, trade, or barter your YALLAGO Code. You are prohibited from advertising YALLAGO Codes, including but not limited to: Google, Facebook, Twitter, Bing and Craigslist. YALLAGO reserves the right to deactivate or invalidate any YALLAGO Code at any time in YallaGo’s sole discretion.
You may receive credits ("YALLAGO Credits") or trip discounts ("Trip Discounts") that you can apply toward payment of certain charges upon completion of a trip. YALLAGO Credits and Trip Discounts are only valid for use on the YALLAGO Platform, and are not transferable or redeemable for cash. YALLAGO Credits and Trip Discounts cannot be combined, and if the cost of your ride exceeds the applicable credit or discount value we will charge your payment method on file for the outstanding cost of the trip. Additional restrictions on YALLAGO Credits and Trip Discounts may apply as communicated to you in a relevant promotion. YALLAGO may cancel, or vary the terms, relating to any YALLAGO Credits or Trip Discounts at any time in its sole discretion.
From time to time, YALLAGO may offer you incentives to refer new Users to the YALLAGO community (the “Referral Program”). These incentives may come in the form of YALLAGO Credits and/or Trip Discounts, and YALLAGO may set or change the incentive types, amounts, terms, restrictions, and qualification requirements for any incentives in its sole discretion.
4. Charges and Payments
As a User, you agree to pay the amounts charged by YALLAGO (the “YALLAGO Fee”) and amounts charged by Drivers for providing Driving Services to you (“Trip Charges”).
After you have received Driving Services from a Driver, YALLAGO: (i) may facilitate your payment of the applicable Trip Charges on behalf of the Driver as such Driver’s limited payment collection agent and (ii) may collect any applicable YALLAGO Fee directly from you or, in the case of a cash payment, from the relevant Driver. Payment of the Trip Charges and YALLAGO Fee in the above manner shall in all cases be considered the same as payment made directly by you to the Driver or to YALLAGO, as applicable. Trip Charges and YALLAGO Fees will be inclusive of applicable taxes where required by law. Trip Charges and YALLAGO Fees paid by you are final and non-refundable, unless otherwise determined by YALLAGO. You retain the right to request lower Trip Charges from a Driver for Driving Services received by you from such Driver at the time you receive such Driving Services (but not after the Driving Service is underway or completed). YALLAGO will respond accordingly to any request from a Driver to modify the Trip Charges for a particular Driving Service.
All Trip Charges and YALLAGO Fees are due immediately and payment will be facilitated by YALLAGO using the preferred payment method designated in your Account, after which YALLAGO will send you a receipt by email. If your primary Account payment method is determined to be expired, invalid or otherwise not able to be charged, you agree that YALLAGO may, on its own behalf, and as the Driver’s limited payment collection agent, use a secondary payment method in your Account, if available.
As between you and YALLAGO, YALLAGO reserves the right to establish, remove and/or revise YALLAGO Fees at any time in YallaGo’s sole discretion. Trip Charges may also be varied or revised at any time without your consent. Further, you acknowledge and agree that Trip Charges and YALLAGO Fees applicable in certain geographical areas may increase substantially during times of high demand. YALLAGO will use reasonable efforts to inform you of Trip Charges and YALLAGO Fees that may apply, provided that you will be responsible for Trip Charges and YALLAGO Fees incurred under your Account regardless of your awareness of such Trip Charges or YALLAGO Fees, as applicable, or the amounts thereof.
Repair or Cleaning Fees.
You shall be responsible for the cost of for damage to, or necessary cleaning of, driver vehicles and property resulting from use of the YALLAGO Platform under your Account in excess of normal “wear and tear” damages and necessary cleaning (“Repair or Cleaning”). In the event that a Driver reports the need for Repair or Cleaning, and such Repair or Cleaning request is verified by YALLAGO in YallaGo’s reasonable discretion, YALLAGO reserves the right to facilitate payment for the reasonable cost of such Repair or Cleaning on behalf of the Driver using any of your payment methods. Such amounts will be transferred by YALLAGO to the applicable Driver and are non-refundable.
5. Restricted Activities
With respect to your use of the YALLAGO Platform and your participation in the Driving Services, you agree that you will not: (i) impersonate any person or entity (ii) stalk, threaten, or otherwise harass any person, or carry any weapons (iii) violate any law, statute, rule, permit, ordinance or regulation (iv) interfere with or disrupt the Driving Services or the YALLAGO Platform or the servers or networks connected to the YALLAGO Platform (v) post information or interact on the YALLAGO Platform or Driving Services in a manner which is false, inaccurate, misleading (directly or by omission or failure to update information), defamatory, libelous, abusive, obscene, profane, offensive, sexually oriented, threatening, harassing, or illegal (vi) use the YALLAGO Platform in any way that infringes any third party’s rights, including but not limited to: intellectual property rights, copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy (vii) post, email or otherwise transmit any malicious code, files or programs designed to interrupt, damage, destroy or limit the functionality of any computer software or hardware or telecommunications equipment or surreptitiously intercept or expropriate any system, data or personal information (viii) forge headers or otherwise manipulate identifiers in order to disguise the origin of any information transmitted through the YALLAGO Platform (ix) “frame” or “mirror” any part of the YALLAGO Platform, without our prior written authorization or use meta tags or code or other devices containing any reference to us in order to direct any person to any other web site for any purpose (x) modify, adapt, translate, reverse engineer, decipher, decompile or otherwise disassemble any portion of the YALLAGO Platform or any software used on or for the YALLAGO Platform (xi) rent, lease, lend, sell, redistribute, license or sublicense the YALLAGO Platform or access to any portion of the YALLAGO Platform (xii) use any robot, spider, site search/retrieval application, or other manual or automatic device or process to retrieve, index, scrape, “data mine”, or in any way reproduce or circumvent the navigational structure or presentation of the YALLAGO Platform or its contents (xiii) link directly or indirectly to any other web sites (xiv) transfer or sell your User account, password and/or identification to any other party (xv) discriminate against or harass anyone on the basis of race, national origin, religion, gender, gender identity, physical or mental disability, medical condition, marital status, age or sexual orientation (xvi) cause any third party to engage in the restricted activities above.
6. Disclaimers; Limitation of Liability; Indemnity
THE YALLAGO PLATFORM AND DRIVING SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” YALLAGO DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, NOT EXPRESSLY SET OUT IN THIS AGREEMENT, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. IN ADDITION, YALLAGO MAKES NO REPRESENTATION, WARRANTY, OR GUARANTEE REGARDING THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY OR AVAILABILITY OF THE YALLAGO PLATFORM, DRIVING SERVICES OR ANY OTHER SERVICES REQUESTED THROUGH THE USE OF THE YALLAGO PLATFORM, OR THAT THE YALLAGO PLATFORM WILL BE UNINTERRUPTED OR ERROR-FREE. YALLAGO AND ITS AFFILIATES DO NOT GUARANTEE THE QUALITY, SUITABILITY, SAFETY DRIVING SERVICES OR ABILITY OF DRIVERS. YOU AGREE THAT THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE YALLAGO PLATFORM AND DRIVING SERVICES, AND ANY SERVICE REQUESTED IN CONNECTION THEREWITH, REMAINS SOLELY WITH YOU, TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW.
YALLAGO and its Affiliates are not responsible for the conduct, whether online or offline, of any User or Driver using the YALLAGO Platform or undertaking Driving Services. You are solely responsible for your interactions with other Users or with Drivers. We do not procure insurance for, nor are we responsible for, personal belongings left in the car by Drivers or Users. By using the YALLAGO Platform and participating in the Driving Services, you agree to accept such risks and agree that YALLAGO is not responsible for the acts or omissions of Users or Drivers on the YALLAGO Platform or participating in the Driving Services.
YALLAGO and its Affiliates expressly disclaim any liability arising from the unauthorized use of your User account. Should you suspect that any unauthorized party may be using your User account or you suspect any other breach of security, you agree to notify us immediately.
Location data provided by the YALLAGO Platform is for basic location purposes only and is not intended to be relied upon in situations where precise location information is needed or where erroneous, inaccurate or incomplete location data may lead to death, personal injury, property or environmental damage. Neither YALLAGO, nor its Affiliates nor any of its content providers, guarantees the availability, accuracy, completeness, reliability, or timeliness of location data tracked or displayed by the YALLAGO Platform. Any of your information, including geolocational data, you upload, provide, or post on the YALLAGO Platform may be accessible to YALLAGO and relevant Drivers.
THE YALLAGO PLATFORM MAY BE USED BY YOU TO REQUEST AND SCHEDULE TRANSPORTATION WITH DRIVERS BUT YOU AGREE THAT YALLAGO HAS NO RESPONSIBILITY OR LIABILITY TO YOU RELATED TO ANY TRANSPORTATION SERVICES PROVIDED TO YOU BY DRIVERS OTHER THAN AS EXPRESSLY SET FORTH IN THIS AGREEMENT.THE LIMITATIONS AND DISCLAIMER IN THIS SECTION 6 DO NOT PURPORT TO LIMIT LIABILITY OR ALTER YOUR RIGHTS AS A CONSUMER THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW.
LIMITATION OF LIABILITY.
THE YALLAGO PLATFORM MAY BE USED BY YOU TO REQUEST AND SCHEDULE TRANSPORTATION WITH DRIVERS BUT YOU AGREE THAT YALLAGO AND ITS AFFILIATES HAVE NO RESPONSIBILITY OR LIABILITY TO YOU RELATED TO ANY TRANSPORTATION SERVICES PROVIDED TO YOU BY DRIVERS OTHER THAN AS EXPRESSLY SET FORTH IN THIS AGREEMENT.THE LIMITATIONS AND DISCLAIMER IN THIS SECTION 6 DO NOT PURPORT TO LIMIT LIABILITY OR ALTER YOUR RIGHTS AS A CONSUMER THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW.
You agree to indemnify and hold YALLAGO, its Affiliates and their officers, directors, employees and agents harmless from any and all claims, demands, losses, liabilities, and expenses (including attorneys’ fees) arising out of or in connection with: (i) your use of the YALLAGO Platform and the Driving Services or services or goods obtained through your use of the YALLAGO Platform; (ii) your breach or violation of this Agreement or(iii) your violation of the rights of any third party, including Drivers.
7. Dispute Resolution
You agree that any dispute, claim or controversy arising out of or relating to this Agreement or the breach, termination, enforcement, interpretation or validity thereof or the use of the YALLAGO Platform or Driving Services (collectively, "Disputes") will be settled by YallaGo arbitration between you your driver giving you the service where YALLAGO is only a gateway to YallaGo you with available drivers. if no other Affiliate is incorporated in your jurisdiction, except that each party retains the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation or violation of a party's copyrights, trademarks, trade secrets, patents or other intellectual property rights. You acknowledge and agree that you and YALLAGO are each waiving the right to a trial by jury or to participate as a plaintiff or class in any purported class action or representative proceeding. Further, unless both you and the relevant Affiliate otherwise agree in writing, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of any class or representative proceeding. If this specific paragraph is held unenforceable, then the entirety of this "Dispute Resolution" section will be deemed void. Except as provided in the preceding sentence, this "Dispute Resolution" section will survive any termination of this Agreement. This “Dispute Resolution” section applies to all Disputes (as defined below) between you and YALLAGO and/or any of its Affiliates.
Arbitration Process and Rules.
Any dispute, conflict, claim or controversy arising out of or broadly in connection with or relating to the YALLAGO Platform or this Agreement, including those relating to its validity, its construction or its enforceability (any “Dispute”) shall be first mandatorily submitted to mediation proceedings under the International Chamber of Commerce Mediation Rules (“ICC Mediation Rules”). If such Dispute has not been settled within sixty (60) days after a request for mediation has been submitted under such ICC Mediation Rules, such Dispute can be referred to and shall be exclusively and finally resolved by arbitration under the Rules of Arbitration of the International Chamber of Commerce (“ICC Arbitration Rules”). The ICC Rules' Emergency Arbitrator provisions are excluded. The Dispute shall be resolved by one (1) arbitrator to be appointed in accordance with the ICC Rules. The place of both mediation and arbitration shall be in the city in which the applicable Affiliate with which you have a Dispute has its registered office. The language of the mediation and/or arbitration shall be English, unless you do not speak English, in which case the mediation and/or arbitration shall be conducted in both English and your native language. The existence and content of the mediation and arbitration proceedings, including documents and briefs submitted by the parties, correspondence from and to the International Chamber of Commerce, correspondence from the mediator, and correspondence, orders and awards issued by the sole arbitrator, shall remain strictly confidential and shall not be disclosed to any third party without the express written consent from the other party unless: (i) the disclosure to the third party is reasonably required in the context of conducting the mediation or arbitration proceedings; and (ii) the third party agrees unconditionally in writing to be bound by the confidentiality obligation stipulated herein.
8. Other Provisions
Choice of Law.
This Agreement is governed by and construed in accordance with the laws of the jurisdiction in which the relevant Affiliate is incorporated, without giving effect to any conflict of law principles, except as may be otherwise provided in supplemental terms applicable to your region.
Claims of Copyright Infringement.
Claims of copyright infringement should be sent to YALLAGO at hello@YallaGo.com
YALLAGO may give notice by means of a general notice on the YALLAGO Platform, electronic mail to your email address in your Account, or by written communication sent to your address as set forth in your Account. You may give notice to YALLAGO by written communication to YALLAGO's email address at hello@YallaGo.com
You may not assign or transfer your rights under this Agreement in whole or in part without YallaGo’s prior written approval. You give your approval to YALLAGO for it to assign or transfer its rights and obligations under this Agreement in whole or in part, including to: (i) a subsidiary or affiliate; (ii) an acquirer of YallaGo’s equity, business or assets; or (iii) a successor by merger. No joint venture, partnership, employment or agency relationship exists between you, YALLAGO or any Driver as a result of the contract between you and YALLAGO or use of the YALLAGO Platform.
If any provision of this Agreement is held to be illegal, invalid or unenforceable, in whole or in part, under any law, such provision or part thereof shall to that extent be deemed not to form part of this Agreement but the legality, validity and enforceability of the other provisions in this Agreement shall not be affected. In that event, the parties shall replace the illegal, invalid or unenforceable provision or part thereof with a provision or part thereof that is legal, valid and enforceable and that has, to the greatest extent possible, a similar effect as the illegal, invalid or unenforceable provision or part thereof, given the contents and purpose of this Agreement. This Agreement constitutes the entire agreement and understanding of the parties with respect to its subject matter and replaces and supersedes all prior or contemporaneous agreements or undertakings regarding such subject matter.