Privacy Policy

Collection of Personal Data

Personal data is information that is related to an identifiable individual. These pieces of information such as full names, emails, phone numbers, home addresses, identification card numbers, and many more are made up of personal data. These types of information allow the identification of a person to be possible. YallaGo app is able to register an individual by using their personal data such as their names and emails, however, they are able to register through connecting their social media such as Facebook as well.

By referring to an individual's personal data from registering on the app, it allows service to run smoothly without any interruption. Business activities such as facilitating payments, providing customer support to both Users and Captain, authorize users and more, are able to allow services to operate effortlessly.

Scope & Application

YallaGo relies on the information you have used to register while using our mobile application, website or other interactive links you have connected to us. The data that has been used for registration will highly benefit YallaGo as it will allow the app to work with high performance.

The topic of respect to the collection, use and disclosure of information obtained is discussed throughout this Privacy Policy document.

Purposes of Processing

The number of information that is to be collected by us in order for you to access the use of services that are offered by YallaGo. Information or data from registration or when you are to modify your account are to be collected for YallaGo's operation.

Use of Personal Data

Information that is collected are for the following purposes;

  • To provide, maintain and improve our services;
  • To accommodate services that you have requested and manage related information;
  • To assign and facilitate communications between you and Captain (such as estimating the time of arrival, etc);
  • To register you for promotion codes;
  • To announce or notify you about changes.

How we Share and Apply the Information Collected

We may disclose personal information that you provide to us, as:

  • To provide, maintain and improve our services;
  • To send and facilitate the connection between you and Captain;
  • To register you for promotion codes;
  • To notify you about changes;
  • To send you notifications and push notifications
  • To provide with customer support if needed
  • To find and protect you from fraud

The collection of personal information from you would only be done if there was consent from you in order to do so. If we were to prepare a contract with you or in any situation where we need your information for our processing needs, we will ask to for any more personal data from you. However, we will not cross our boundaries and respect your data protection interests along with your fundamental rights and freedom. In some cases, we have the legal obligation to collect and utilize the personal information you have already registered with us.

If you have any inquiries or need further assistance concerning information on the legal basis of how we collect and utilize your personal information, do contact use by referring to the contact details provided in the "Contact Information" section below.

Transfer of Data

Processes any information in connection with the website or application in: (i) any country where we have facilities, (ii) any country in which we engage service providers; or (iii) any country where our application is held, will be applied to these topics.

Your personal data may be transferred to, stored, used and processed in a jurisdiction other than your home nation or otherwise in the country, state and city in which you are present while using any services provided.

We are committed to protecting the data of the YallaGo community. Even though we take reasonable and high precautions to protect your data, there will never be security measures that are 100% secure and we cannot guarantee the security of your data.

If you require further information about our transfers of personal information, please do contact us by referring the ‘Contact Information’ section further below.

Your Privacy Right

We provide you with certain choices regarding the information you provide to us. In particular;

If you wish to access, correct, update, or request deletion of your personal information, you can send us an email. Registrants may update their profiles on the website or registration page.

If you do not wish to receive our email marketing communication for promotional purposes, you may opt-out by clicking “unsubscribe” or “opt-out” link in the marketing emails we send you. To opt-out of other forms of marketing, please contact us using the contact details provided under the “Contact Information” section below.

Third Party Websites and Applications

Third Parties are with whom you chose to let us share your personal data, like other app or websites.

YallaGo may allow you to connect with other websites, products, or services that we do not have control over. As such, this Privacy Statement does not apply to information collected on any third-party site or by any third-party application that may link to or be accessible from the website.


Our website uses cookies to distinguish you from other users on our website. This helps us to provide you with a good experience when you browse through our website and also allows us to improve our website and the services we provide.

Cookies may transmit information about you and your use of the service, such as your browser type, search preferences, IP address, data relating to advertisements that have been displayed to you or that you have clicked on, and the date and time of your use. Cookies may be persistent or stored only during an individual session.

Contact Us

To ask questions or comment about this Privacy Statement and our privacy practises or if you need to update, change or remove your information or exercise any other rights, contact us by referring to the “Contact Information” section below.

Contact Information